Privacy Policy

The Happy Admin Co | Last Updated: 26 March 2026

The Happy Admin Co ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our virtual assistant services.

Please read this policy carefully. By using our website or services, you agree to the terms set out below. If you do not agree, please discontinue use of our services.

1. Who We Are

The Happy Admin Co is a virtual assistant services provider based in the United Kingdom. We provide administrative, organisational, and business support to clients remotely.

For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), we are the data controller of your personal information.

If you have any questions about this policy or how we handle your data, please contact us at:

Email: admin@thehappyadminco.com

Website: www.thehappyadminco.com

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following personal information when you contact us, complete a form, or engage our services:

Full name
Email address
Phone number
Business name and address
Details about the services you require
Payment and billing information
Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and browser type
Pages visited and time spent on the website
Referring website addresses
Device information and operating system

This information is collected using cookies and similar technologies. Please refer to our Cookie section below for more details.

2.3 Information from Third Parties

We may receive information about you from third parties such as referral partners, social media platforms, or publicly available sources where relevant to providing our services.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, manage, and deliver our virtual assistant services
To respond to enquiries and communicate with you about our services
To process payments and manage billing
To send service-related updates and important notices
To send marketing communications (where you have given consent)
To improve our website and services
To comply with legal and regulatory obligations
To protect our legitimate business interests and enforce our agreements

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases under UK GDPR:

Contract: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
Legal Obligation: Processing is necessary to comply with a legal obligation
Legitimate Interests: Processing is in our legitimate interests, such as improving our services, provided these interests are not overridden by your rights
Consent: Where you have given us clear, informed consent to process your data for a specific purpose

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Trusted third-party suppliers who assist us in delivering our services (e.g., accounting software, email platforms, project management tools), who are bound by data processing agreements
Legal Requirements: Where we are required to disclose information by law, regulation, or court order
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business
Professional Advisers: Our accountants, solicitors, and other professional advisers under obligations of confidentiality

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

As a general guideline:

Client data is retained for 6 years following the end of the working relationship (in line with HMRC requirements)
Enquiry and contact data is retained for up to 2 years if no contract is formed
Marketing preferences are retained until you withdraw consent

When your data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Under UK data protection law, you have the following rights in relation to your personal information:

Right of Access: To request a copy of the personal data we hold about you
Right to Rectification: To request correction of inaccurate or incomplete data
Right to Erasure: To request deletion of your personal data in certain circumstances
Right to Restrict Processing: To request that we limit how we use your data
Right to Data Portability: To receive your data in a structured, commonly used format
Right to Object: To object to processing based on legitimate interests or for direct marketing purposes
Rights Related to Automated Decision-Making: To not be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at admin@thehappyadminco.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse website traffic and personalise your experience.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertising (only with your consent)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

Password-protected systems and encrypted communications
Secure file sharing and storage solutions
Restricted access to personal data on a need-to-know basis
Regular reviews of our security practices

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Transfers

Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as using standard contractual clauses or transferring only to countries with an adequacy decision.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

The Happy Admin Co