OUR SERVICES
The support your business has been running without
We handle the tasks that take up your time but don't require you personally. That's our entire philosophy — and it shapes everything we offer.
01
Inbox & Email Management
Your inbox is one of the most time-consuming parts of your day — and for most business owners, it's also one of the most anxiety-inducing. We take it off your hands completely.
We triage your inbox daily, respond to routine and standard emails in your voice, flag anything that genuinely needs you, and maintain a clear, organised inbox system you'll actually feel comfortable opening.
Daily inbox triage and management
Folder and label system setup and maintenance
Client communication follow-ups
Escalation procedures for urgent items
Email responses drafted in your tone of voice
Spam and unsubscribe management
Email template creation
02
Documents & Presentations
How much time do you spend reformatting the same documents, creating reports from scratch, or producing presentations that need to look polished but take far too long to build?
We create, format, and maintain your business documents, from client-facing proposals to internal reports, so everything looks professional and is ready when you need it.
Document creation and formatting
Presentation productions (PowerPoint, Canva, Google Slides)
PDF creation and form building
File organisation and naming conventions
Template design and maintenance
Proposal and report writing support
Brand-consistent document standards
Contract and agreement formatting
03
Data & Spreadsheet Management
Accurate data is the backbone of good business decisions, and messy spreadsheets are one of the most common sources of wasted time and avoidable errors.
We maintain your data, build your spreadsheets, and produce the reports you need to understand how your business is actually performing, without you having to do it yourself.
Data entry and database maintenance
CRM data entry and updates
Financial tracking support
Research and data compilation
Spreadsheet creation and management
Monthly reporting and dashboards
Invoice reconciliation and records
Mailing list and contact management
04
Systems & Process Documentation
If everything in your business lives in your head, your business is too dependent on you. Systems and SOPs change that. They're one of the most powerful things you can invest in.
We write, implement, and maintain Standard Operating Procedures for every repeatable process in your business. So things get done right, every time, by anyone - whether that's you, a team member, or a contractor.
SOP writing and documentation
Onboarding documentation
Process library creation and maintenance
Business continuity planning
Process mapping and workflow design
System and tool setup support
Team and contractor briefing packs
05
E-Commerce & Website Support
Running an online store involves an enormous amount of back-end work that customers never see. We specialise in managing that work so your store runs beautifully behind the scenes.
From product listings and inventory management to email automations and website maintenance, we handle the operational side of your e-commerce business every single month.
Back-end management (Etsy, Shopify, WIX, WooCommerce, Squarespace)
Inventory tracking and management
Order processing support
Customer service management
Email marketing automations
Website updates and maintenance
Product listing and optimisation
Monthly analytics review
SEO / AIO keyword research
Not sure which services you need?
That's exactly what the discovery call is for. We'll talk through your business, your workload, and your goals — and recommend the right support.